Lodging for Less FAQ...

Q: How do I know if my reservation is confirmed?

Q: How do I cancel a reservation?

Q:What is your low rate guarantee?

Q:What if I have questions about a previous reservation?

Q:Can I make reservations for someone else?

Q: How can I be sure my credit card information is secure?

Q:What does 'instant confirmation' mean?

Q:What are the charges for more than two people in the room?

Q: Can I make the reservation by phone?

Q: Who can I contact to help me?

Q: What are the "internet hot deals"?

Q: What are additional fees and taxes?

Q: Do you include taxes in the rates?

Q: How do I register a complaint or request a refund?

Q: Is my credit card number safe?

Q: Why doesn't Destination-Guides.com accept my credit card?

Q: What am I responsible for in regards to using this site and its related information?

Q: Which credit cards may I use?

Q: Will you charge my credit card before I arrive at the hotel?

Q:Why do some searches display properties as Internet Specials?

Q: How can I get a receipt for my stay?

Q: Why do I see a lower rate than the rate that I booked?

Q: What is your Privacy Policy?

Q: Who do I contact if I have a general question?

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Q: How do I know if my reservation is confirmed?

A: We'll send you an interim confirmation email immediately after you complete your reservation. Your confirmation email will include reservation dates, hotel room rate. You will receive a second, follow-up e-mail with the actual confirmation number issued by the hotel.

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Q: How do I cancel a reservation?

A: The easiest way is to cancel or modify a reservaton is online with our new and improved cancellation interface. Please use the Customer Service Request Form for either a reservation cancellation or a reservaion modification. Include your previous reservation amount along with your questions. Alliance Reservations Network customer service personnel will contact you within 24 hours to confirm your cancellation or modification. Please check the hotel's cancellation policy regarding refunds of reservation and/or deposit amounts. The policies are clearly detailed and closely followed by Alliance Reservations Network because of our contractual arrangements with the hotels. If you'd like to talk with one of our customer service representatives about your cancellation, please call our toll free number, 1-800-892-2108 between the hours of 8 a.m. to 10 p.m. Monday-Friday (CST). 11 a.m. to 6 p.m. Saturday-Sunday. If you are canceling a pre-paid reservation before the individual hotel cancellation policy forces us to charge for one-night room and tax, then we will refund 100% of the reservation less a $20 reservation cancellation fee. Please note that different hotels have different cut-off dates for cancellation. Failure to comply with the hotel cutoff date may result in an additional one-night no-show penalty fee.

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Q: What is your low rate guarantee?

A: All hotel reservations booked through Destination-Guides.com are guaranteed to be the lowest rate available. If you find a lower rate for the same dates and the same hotel, the process is simple: Submit our Rate Guarantee Form within 24 hours of booking Destination-Guides.com will either refund the difference or cancel the reservation without penalty. * This guarantee may not apply to special events or third party bookings. Refund amount will be credited to the same credit card used to make the reservation. Submit Rate Guarantee Form.

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Q: What if I have questions about a previous reservation?

A: Please fill out a customer service request by clicking the Customer Service Request Form . Include your previous reservation amount along with your questions. Alliance Reservations Network customer service personnel will contact you within 24 hours to answer you questions.

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Q: Can I make reservations for someone else?

A: You can make a reservation for someone else using our system. Just make sure you include that person's name and information as the guest. You can have a different name and address for the guest and for the person paying with their credit card.

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Q: How can I be sure my credit card information is secure?

A:Destination-Guides.com, via a special agreement with Alliance Reservations Network, uses secure-socket-layer (SSL) encryption, the standard encryption on the Internet. This encryption allows our users to feel confident and secure about supplying their credit card and personal information. Destination-Guides.com has the utmost respect for your privacy and security. We never divulge any of your account information to anyone without your express authorization. The security features built into Netscape Navigator, Internet Explorer and AOL 7.0 (Mac and PC), as well as our Server, protect your Internet communications with: server authentication (thwarting impostors); privacy using encryption (thwarting eavesdroppers); and data integrity (thwarting vandals).

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Q: What does 'instant confirmation' mean?

A:We work closely with the hotels in our database. Only those hotels with availability for your requested dates can be booked through our system. After receiving confirmation on your credit card amount, Destination-Guides.com issues a confirmation. In addition, Destination-Guides.com will forward you the actual hotel confirmation number, usually within 48 hours.

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Q: What are the charges for more than two people in the room?

A: Each hotel / motel has a different policy regarding multiple guests per room. Our technology allows us to display the appropriate rate for your room when you select the number of adults that will be staying in the room.

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Q: Can I make the reservation by phone?

A: We would be happy to help you make the reservation by phone. You can call our toll free number, 1-800-892-2108 between the hours of 8 a.m. to 10 p.m. Monday-Friday (CST). 11 a.m. to 6 p.m. Saturday-Sunday. One of our customer service representatives will gladly assist your reservation needs.

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Q: Who can I contact to help me?

A: Hopefully, you'll find the answer to your questions or concerns by reading through our most frequently asked questions list. If you don't find the answer to your question or if you'd like to talk with one of our customer service representatives please call our toll free number, 1-800-892-2108 between the hours of 8 a.m. to 10 p.m. Monday-Friday (CST). 11 a.m. to 6 p.m. Saturday-Sunday.

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Q: What are the "internet hot deals"?

A: Alliance Reservations Network works closely with many hotels to provide the lowest available rates anywhere on the Internet. In most cases, these rates are significantly lower than other online hotel booking websites. These internet-hot-deals are always displayed first for any city hotel search and are designated with a "hot-deals" link.

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Q: What are additional fees and taxes?

A: Every city has different rates for taxes. Taxes are computed on the hotel reservation amount. In some cases there are additional fees added to your room reservation. These additional fees help Alliance Reservations Network and their affiliate network offer the lowest rates on the Internet.

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Q: Do you include taxes in the rates?

A: Taxes are already figured into the final rate displayed for payment. Click the rate details link if you would like to see the taxes for each individual day reserved.

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Q: How do I register a complaint or request a refund?

A: You may formally register a complaint or request a refund by filling out the Customer Service Request Form. Complaints must be within 60 days of your checkout. Requests beyond 60 days can not be addressed or replied to.

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Q: Is my credit card number safe?

A:Destination-Guides.com has the utmost respect for your privacy and security. We never divulge any of your account information to anyone without your express authorization. The security features built into Netscape Navigator, Internet Explorer and AOL 7.0 (Mac and PC), as well as our Server, protect your Internet communications with: server authentication (thwarting impostors); privacy using encryption (thwarting eavesdroppers); and data integrity (thwarting vandals).

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Q: Why doesn't Destination-Guides.com accept my credit card?

A: For your protection, Destination-Guides.com requires the billing address of the credit card you're using in addition to the credit card number. Also when you enter your credit card and billing information, please make sure the address and zip or postal code are correct.

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Q: What am I responsible for in regards to using this site and its related information?

A: The capability of this site, and the information accessible, is without any warranty of its performance, accuracy, completeness, merchantability, good and workmanlike service or fitness for any particular purpose, and the user accessing such information agrees to waive any and all warranties with respect to same. Access to this site and use of the information contained thereon and/or the use of a credit card or other debit device or the creation of any liability or obligation in connection with the access to or use of the site is at the user's sole risk. By proceeding to access and/or use this site and the information contained beyond this page, user hereby acknowledges and agrees to the term of usage set forth herein, assumes all risk of such usage and hereby waives any and all liabilities and damages which may arise out of or is in any way connected with user's access to or use. In the event you do not agree to the above and foregoing terms of usage, you are not authorized to access or use the information and you must exit from this site.

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Q: Which credit cards may I use?

A:Visa, MasterCard, American Express and Discover.

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Q: Will you charge my credit card before I arrive at the hotel?

A: The Internet Special Rates, the discounted rates that we’ve negotiated directly with the property, are all based upon a pre-payment option. For other reservations, the hotels only require a $5.00 room night deposit to hold the reservation. You credit card Is not charged for the $5.00. It is only a ‘hold’ to ensure the credit card is valid.

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Q: Why do some searches display properties as Internet Specials?

A: These properties represent special discounted properties available only at Destination-Guides.com. We negotiate extremely favorable rates for you and request that you pre-pay for these reservations at time of booking. Q: Why must I prepay for these special prices? A: Destination-Guides.com has reserved these rooms in advance at these very special rates, and we need to be paid in advance so that we can continue to offer these great rates to our customers.

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Q: How can I get a receipt for my stay?

A: Generally you will receive an itemized receipt from the hotel at departure. If you stayed at a discounted prepaid room you will need to use your confirmation email as a receipt for the room booked and paid in advance by credit card. In this case you will only get an itemized receipt for incidental charges on departure from the hotel.

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Q: Why do I see a lower rate than the rate that I booked?

A: Rates change all the time. Booking far in advance may result in rate changes near the time of your existing reservation. We do not have the ability to modify a reservation to change to the lower rate. For Destination-Guides.com special discounted-rate properties you may cancel and re-book, however we will charge you the non-refundable $20 cancellation fee. For all other properties with regular rack or promotional rates, you will be bound by the hotel restrictions with regards to cancellation and re-booking.

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Q: What is your Privacy Policy?

A: Destination-Guides.com understands your desire to have personal information kept private, and we take the job of ensuring confidentiality seriously. When you make a reservation through Destination-Guides.com, we will provide the hotel, airline, car rental agency or other travel provider you designate with a limited amount of information about you. We share only the information required (including credit card information) for the express purpose of placing and confirming your reservation with the designated travel provider. All of your data is transmitted via an encrypted message (SSL) to our servers. Once we receive this information, we store it in a database that is not accessible via the Internet. Destination-Guides.com guarantees the privacy of the information you submit to us while making travel arrangements. We will not sell or otherwise release this information to any third party. We use the information exclusively for booking reservations and internal accounting purposes. If you would like us to advise you of special travel offers via email, you may opt in for this service when you create your profile.

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Q: Who do I contact if I have a general question?

A: For questions not answered above, please contact us at customer.service@destination-guides.com.